Terms of use
Terms and Conditions
These Terms of Use ("Terms") govern your use of the Millar Europe Limited Company website. By using the website you are indicating your acceptance of these Terms. Millar Europe Limited may change the Terms at any time by putting amended Terms on the website. If you do not accept these Terms please do not use this website.
Copyright and Trade marks
The information and images contained on the website are the property of Millar Europe Limited and are protected by copyright laws. All software used on this website is the property of Millar Europe Limited or our software suppliers and is protected by copyright laws. The content of the website may not be distributed, modified, reproduced in whole or in part without the prior written permission of Millar Europe Limited.
All products and information contained on the website are protected by copyright laws by our suppliers. Easybalance, Safety Seal and Safety Wheel 2 are all trademarked by our suppliers.
Information Gathering
You may not use any data gathering or data extraction tools, such as robots, on the Millar Europe Limited website without the prior written permission of Millar Europe Limited.
Inspection / Service
These terms and conditions shall apply to all our agreements concerning the asset / vehicle inspection report and procedure. The inspection is carried out under contract to Millar Europe Limited and report is provided which is personal to you. The report may be provided to a third party at the request and permission of yourselves.
The inspection is carried out at customers preferred location and Millar Europe Limited shall do everything possible to meet health and safety requirements. The provider / customer must ensure that the asset is in a safe environment for the inspection to be carried out.
The full inspection report is held on our secure website for your personal use only. If you require additional personnel to access the inspection report via the website we will require the confirmation of permission from yourselves.
Disclaimers
While Millar Europe Limited has taken care in preparing the contents of the website and except as set out below,
The inspection report will show all defects of the asset and include a condition report at the time of inspection. We cannot be held responsible for the following:
- Any failure / defects found after the time of inspection
- Damage third party claim after the time of inspection
- Major mechanical defects found on road test
- Breakdown costs from failure to complete a road test due to defects of lack of fuel
- The source of a defect that may require additional repairs and costs
- Mechanical items that require further investigation
- The asset / vehicle not meeting legal requirements
Service level agreement
Upon receipt of the inspection request, Millar Europe Limited will e-mail you within two working days, to confirm that we have been instructed by yourselves to carry out an independent inspection on the vehicle/s, and we will contact you to confirm the date and time that you requested when purchased.
Upon receipt of completion from the Millar Europe Limited engineer of the inspection, the report will be scanned and uploaded to the website within 5 working days from the date of inspection.
The scanning and uploading to the website can take time and we would hope that the majority of reports would be available to view within 2 working days, however, dependent on the location and conditions this could result in delays.
The estimate will be uploaded to the website at the same time as the inspection report.
You will be e-mailed a secure log in and password when your vehicle inspection report is available to view.
Cancellation
If you wish to cancel an inspection you need to contact Millar Europe Limited 48 hours prior to the date that has been confirmed. You will receive a full refund and / or a change of date.
Cancellation within the 48 hour period will result in the full inspection cost being charged.
If the vehicle is not available or accessible at the time of inspection you will be charged. Any defects that result in the inspection being aborted you will be charged.
We shall not be held responsible for late/cancellation of an asset inspection due to circumstances beyond our control. Within the structure of these terms and conditions, such circumstances beyond our control shall include unforeseen circumstances as a result of which we shall be prevented from meeting our obligation in respect of the customer. You will receive a full refund.
Complaints / Claims
On penalty of expiry any complaints shall have to be brought to our attention in writing and within ten days following the asset inspection.
In the case a complaint shall have been considered correctly we shall only be held liable to replace or repair the defective item.
If these terms and conditions are disregarded all rights to guarantee will be void. Guarantee claims should be lodged within ten days after the defect has arisen by means of relevant warranty form provided by Millar Europe Limited which has been fully completed.
If the guarantee claim is accepted by Millar Europe Limited we will approve free replacement or repair of the product. Removal or installation of the product or part of the product by the customer or on behalf of the customer will never be for the account of Millar Europe Limited.
Defects due to normal wear and tear, mistreatment, wrong maintenance or those that arise after changes or repairs by or on behalf of the customer or executed by a party will render the guarantee void.
Every right to guarantee will also lapse when the customer at the time of the guarantee claim has not met his obligations, ( financial as well as others ) originating from whatever agreement with regards to Millar Europe Ltd.
Millar Europe Limited is never liable, neither during the time of guarantee not subsequently for damages done to property of the customer, caused by the use of Millar Europe Limited’s products unless it has been proven that the damages have arisen through errors in production of the product. Damages caused by external events resulting in an accident with the vehicles mechanics, chemical or other external influences shall not be covered by the guarantee.
A claim for discount or compensation by the customer is never allowed. We reserve the right to demand sufficient security from the customer whether he is capable to fulfil his financial obligations before effecting delivery or executing the order. Refusal to provide sufficient security gives us the right to consider the agreement as broken. However our rights on reimbursement of cost and loss on profit remain in force.
Product Terms and Conditions
Purchase of goods
These terms and conditions shall apply to all our agreements concerning the sale and delivery of our products.
Customer relinquishes his right of appeal to own purchase, assembly, tender or other conditions. All our offers, quotations, brochures and price lists are without engagement unless expressly stated. Orders shall only be binding on ourselves, insofar as these shall have been confirmed by us. The contents of confirmation of order shall form the basis of the agreement between customer and us.
Payment Details
All purchases remain the property of Millar Europe Limited until paid for in full. Payment must be received in full together with the delivery charge and VAT (where applicable) before the items are dispatched to you.
To protect your Credit or Debit card information, we use a specialist Payment Services Provider who is compliant with the VISA and MasterCard PCI (Payment Card Industry) standards. We don't record or store your card details, and no Millar Europe Limited employee has access to any card details.
Account Customers
Payment of any amount owed by the customer to Millar Europe Limited has to be received within 30 days from the date of invoice. If the payment has not been received in the specific time, the customer is liable to pay an interest of 1.5% per month over the outstanding amount, whereby a part of the month will be calculated as a whole month. As soon as a claim against the customer is handed over for judicial or non-judicial collection the customer is liable to pay the value added tax which is applicable.
In the case of exceeding any payment term we shall reserve the right to suspend or cancel any current any current orders or purchases with any right on the customer to recover damages. However our rights on reimbursement of cost and loss on profit remain in force.
Non delivery of part of the purchased goods shall not discharge the customer from his obligation to pay the delivered part upon receipt of the invoice in accordance with the above condtions.
We reserve the right of ownership of the product and delivered goods for as long as the amount of the invoice increased with the above mentioned interest an extra judicial costs, together with legal interest and in case of legal procedures to effect settlement of the claim, the costs imposed by order of the court as well as the costs of execution of the sentence shall have been paid by the customer.
Delivery
We expect to deliver within three to five working days to the UK Mainland. Deliveries are not made on weekends or UK National holidays. Delivery will be made to the address specified by you on your completed order and will require a signature on delivery.
We will endeavour to ensure delivery within the specified period, however we will not be held liable for any delay in you receiving the items for whatever reason. Orders are processed with all possible speed; if you have not received your goods within 14 days, please contact us.
The products, when they leave our warehouse, shall not be for account and risk of the customer until received by the customer.
Returns
If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.
Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
Please note:
- Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise
- The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods
- The cost of returning the item to us is your responsibility
- Delivery charges are only refundable where goods are faulty and a refund is made
Cancellation of Orders
If either party cancels an order prior to despatch and you have already paid for the goods, you will receive a full refund.
Jurisdiction and Governing Law
These Terms shall be governed by and construed in accordance with the laws of England. Any dispute arising under these terms and conditions shall be subject to the non-exclusive jurisdiction of the courts of England.
Unless anything to the contrary should have been agreed, our prices are exclusive of VAT. We reserve the right to increase the costs of the order by £20, in cases of orders less than £50 net, this is due to the relatively high costs of handling, packing and despatch.
If the price of materials, wages, social security or government charges, freight rates, VAT or any other charges or costs not specified here in greater detail shall be increased, we shall be entitled to increase the agreed price accordingly.
All of our agreements are considered to be concluded by Millar Europe Limited under Law.